ChatHQ Support

Please utilize our support portal and let us know how we can help you today! We urge all customers to search our help documentation for answers before opening a support ticket. If this is a technical support matter, please open a ticket asap!

Contact us

ChatHQ Documentation

Robust help articles and walkthrough videos to get you started in ChatHQ and help get you "unstuck"

Submit Support Ticket

For more technical issues, please submit a support ticket. Adding a Loom video and screenshots will help our team resolve the issue faster!

Cancel Your Account

We would HATE to see you go... but if you absolutely need to, please request cancellation here.

Frequently Asked Questions

Here are some of the most common frequently asked questions

Why should I use ChatHQ instead of Slack's free plan?

Where should we begin?! ChatHQ doesn't limit your messages (free Slack does), ChatHQ allows you to add your own branding (Slack does not), ChatHQ has built-in omnichannel live chat (Slack does not), ChatHQ gives you ulimited custom integrations (Slack does not)... Should I keep going? Click here to learn more about ChatHQ vs Slack!

When I remove ChatHQ branding, what gets removed?

We allow you to replace our ChatHQ logo, favicon, and other image media. You can also add your own custom domain and email SMTP to further solidify your custom branding.

Does ChatHQ have an open API?

Not yet! Anyone that is interested in using the ChatHQ API, please reach out to us at

Is there a lifetime deal for ChatHQ?

Unfortunately we do not offer lifetime deals. HOWEVER you will save a bunch of money by purchasing our yearly plans! Compare our yearly plans on our pricing page: Compare Pricing Plans Here.